FAQ

Return, Cancellation & Refund

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  How do i know the status of my order ?

  Furniture products will be shipped via our own Logistics or 3rd party Logistics team within 7-8 days. After shipping, the product will be delivered in 10-15 days .In case of 3rd Party Logistics, you can track your shipment through AWB number.

  In case of Shiprocket logistics, one day prior a delivery confirmation call will be undertaken by our executive.

  You can also reach out to us at  or call us on +91-8317722222 

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  How can i Return/ Refund my order ?

  No returns applicable. 07 Days replacement policy is valid from the date of delivery only for manufacturing defect.

  Incase of product unavailaibity for replacement order, full amount will be refunded within 7 working days once the product is received by us.

  Refunds of payment charged to the Cardholder’s credit card will only be credited back to the credit card account which was used to pay for the original order. Please note that we shall not be responsible for any delays in credit to the credit card account as that is managed by the Cardholder’s issuing bank.

  PLEASE CALL AT +91-8317722222  (11.00am-8.00pm IST; 6 days a week), or email to hi@tealkart.com for any queries or concerns about our return and exchange policy.

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  When & How can i Cancel my order ?

  You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

  Your order cannot be cancelled once shipped.

Shipping

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  Will I receive my entire Product order the same day in case of multiple products/quantities ordered ?

  In case you book multiple products in a single order, we will endeavour to ship all products together. However, this may not always be possible due to the nature of product and/or the mode of delivery.
  

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  Can someone else receive the order on my behalf?

  Whoever is accepting the delivery needs to have a valid ID Proof
  

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  Do you deliver to multiple address ?

  We only deliver to the address specified in the order. In case of delivery to multiple addresses, you have to place multiple different orders for each address

  
  

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  Can i change my delivery address after placing the order ?

  Post placing the order, You can change the delivery address if the product is not shipped ( Subject to the new delivery address is in the same city  )

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  What if i am not at home when you arrive ?

  Teal delivery executive will share a confirmation call one day before delivery. In case of non –availability, kindly inform the delivery executive.

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  Are there any shipping/delivery charges ?

  We offer FREE SHIPPING for our furniture range.

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  Is my location servicable ?

  In order to know if delivery option is available in your area, Enter delivery pin-code on product page
  

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  When will assembly Happen ?

  Normal assembly required (DIY)

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  How can i track the delivery of my order ?

  Furniture products will be shipped via our own Logistics or 3rd party Logistics team within 7-8 days. After shipping, the product will be delivered in 10-15 days .In case of 3rd Party Logistics, you can track your shipment through AWB number.

  In case of Teal logistics, one day prior a delivery confirmation call will be undertaken by our executive.

  You can also reach out to us at hi@tealkart.com or call us on +91-8317722222 .

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  How do i check the delivery timeline s before i place my order ?

  You can check the delivery timelines by entering your pin code at product page.

Payment

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  Gift cart as a payment option ?

  Tealkart.com does not provide gift card as a payment option.
  

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  What are modes of Payment ?

  You can undertake the payment through following modes for Pre-Paid orders :

  
  

  Debit Card

  Credit Card

  Net Banking

  Wallet UPI

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  How safe it is to shop with Tealkart.com ?

  We want your online shopping to be safe and secure, so we use SSL (Secure Socket Layers)*, the standard security technology for online purchases. All your personal information, including your credit / debit card number, is encrypted by SSL while you place the order.

  SSL encryption avoids the decoding of your information by anyone other than Tealkart.com . To check the security of your connection, you can look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https".

  We endeavour to make every transaction made by you, 100% safe.

  *SSL available only if you make payment through our payment gateway

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  Can I place a COD order ?

  Tealkart.com does not undertake Cash On Delivery Orders.